This Refund Policy outlines the terms and conditions under which elearning.techhighwaybd.com ("the Website") will issue refunds for courses purchased through the platform. By using the Website and making a purchase, you agree to the terms outlined in this Refund Policy.

1. Refund Eligibility

a. Full Refunds: Full refunds may be issued within [number of days, e.g., 45 days] of the purchase date if the user has not accessed or started the course.

b. Partial Refunds: If a user has accessed or started the course, refunds may be considered on a case-by-case basis, taking into account the circumstances and the extent of course completion.

2. Requesting a Refund

a. To request a refund, users must contact our customer support team at support@techhighwaybd.com within the specified refund eligibility period.

b. Refund requests should include the user's name, email address, the course name, and a detailed explanation of the reason for the refund.

3. Refund Process

a. Once a refund request is received, our team will review the request and assess eligibility based on the criteria outlined in Section 1.

b. If the refund is approved, the refund amount will be processed to the original payment method within [number of days, e.g., 14 days] of the approval.

c. Refunds will be issued in the same currency as the original purchase.

4. Non-Refundable Situations

a. Refunds will not be issued if a user violates the terms of service or engages in any prohibited activities outlined in the terms and conditions.

b. Courses that are discontinued, modified, or no longer available on the platform may be eligible for refunds at the discretion of elearning.techhighwaybd.com.

5. Contact Information

For any refund-related inquiries, users can contact our customer support team at support@techhighwaybd.com.

6. Changes to the Refund Policy

elearning.techhighwaybd.com reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Users are encouraged to review the refund policy periodically for any updates.

7. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of Bangladesh.

Last Updated: 21.01.2024